1. Overview

At Lofingo, we strive to provide exceptional digital marketing and e-commerce services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

2. Service Categories

Our refund policy varies based on the type of service purchased:

Digital Marketing Services

• SEO and content marketing campaigns
• Social media management
• Pay-per-click advertising management
• Brand strategy and consultation

Web Development Services

• Custom website development
• E-commerce store setup
• Theme customization
• Maintenance and support packages

Software/Platform Services

• Monthly/yearly platform subscriptions
• Premium themes and templates
• Analytics and reporting tools
• Third-party integrations

3. Refund Eligibility

Eligible for Refund

• Services not delivered within agreed timeframe (beyond 30 days delay)
• Significant deviation from project specifications
• Technical issues preventing service delivery
• Cancellation within 7 days of service commencement (for ongoing services)
• Platform outages exceeding 72 hours in a billing period

Not Eligible for Refund

• Services already completed and delivered
• Custom development work in progress (partial refund may apply)
• Third-party costs (domain registration, hosting, ads spend)
• Consultation and strategy sessions already conducted
• Services cancelled after 30 days of project start

4. Refund Timeframes

Refund requests must be submitted within the following timeframes:

• Subscription Services: Within 7 days of billing
• One-time Services: Within 14 days of service delivery
• Custom Development: Within 7 days of project milestone delivery
• Digital Products: Within 3 days of download/access

5. Refund Process

Step 1: Submit Request

Contact our support team with the following information:

• Order/invoice number
• Service details
• Reason for refund request
• Supporting documentation (if applicable)

Step 2: Review Process

Our team will review your request within 3-5 business days and may:

• Request additional information
• Schedule a discussion to resolve issues
• Approve or deny the refund request

Step 3: Refund Processing

Approved refunds will be processed within 7-14 business days to the original payment method.

6. Partial Refunds

In certain circumstances, partial refunds may be offered:

• When part of the service has been delivered
• For milestone-based projects with completed phases
• When third-party costs cannot be recovered
• At our discretion for customer satisfaction

7. Subscription Cancellations

For recurring subscription services:

• Cancellations can be made anytime from your account dashboard
• Service continues until the end of current billing period
• No refunds for partial months/periods
• Annual subscriptions may receive prorated refunds if cancelled within 30 days

8. Force Majeure

Lofingo is not liable for refunds due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government regulations
• Internet service provider issues
• Third-party service failures

9. Dispute Resolution

If you're not satisfied with our refund decision:

• You may escalate the matter to our management team
• We encourage discussion to find mutually acceptable solutions
• Final decisions rest with Lofingo management
• Legal proceedings, if necessary, will be governed by Indian law

10. Contact for Refunds

To request a refund or discuss any concerns, please contact us: